Delivery and Returns Policy
DELIVERY
We will use reasonable efforts to dispatch your products ordered within the timescales set out herein.
Present Shipping & Delivery charges are as follows:
Within the United Kingdom – GBP 0,00 (delivery 5 - 7 days)
Within the European Union - GBP 25,00 (delivery 5 - 7 days)
Rest of the World – GBP 40,00 (delivery 5 - 7 days)
PLEASE NOTE:
If you live outside the UK, please be aware that local customs or import duties may be charged when your parcel reaches your country destination. Please note that recipients outside the UK will be responsible for any import duties, clearance fees and any other additional charges.
CANCELLATION
You have a right to cancel your order with Us. To do so, you must notify us at sales@vanessagounden.com within 7 working days of receipt of your product. You will return the product to us in an unworn state and in their original condition with the labels and tags, with no marks on the garments. For any returned item with any indication that it was used, We reserve the right not to refund.
RETURNS AND EXCHANGES
Customer satisfaction is our top priority. If you are not happy with your goods or need to exchange an item for a different size you may return your goods up to the end of 7 days after you receive the goods.
We require that you return the good in an unworn state and in their original condition with the labels and tags, with no marks on the garments. Any item with any indication that it was used will be returned to the purchaser.
Our address for all returns is 4 Ham Yard Village, Soho, London, W1D 7DT, United Kingdom.
If goods are returned within 7 days of the date of receipt and in accordance with the terms, a refund will be credited to the original purchaser’s credit card including sales taxes excluding shipping charges.
Refunds of international customs duties and sales taxes are excluded on shipments outside the UK.
For further information you can contact customer services who will be happy to talk you through the procedure, simply call +44 207 439 9922 (in our store hours) or send an email to sales@vanessagounden.com